1. What types of electric vehicles (EVs) are available for rent?
We offer a diverse fleet of EVs, including compact cars, sedans, SUVs, and luxury models, to cater to various preferences and needs.
2. How do I book an EV rental?
You can book an EV through our website https://wattz.my by selecting your desired vehicle, rental dates, and any additional services.
3. What are the requirements to rent an EV?
Renters must be at least 21 years old and possess a valid driver’s license recognized in Malaysia.
4. Is a deposit required for the rental?
Yes, a refundable security deposit is required at the time of booking. The amount varies based on the vehicle type and rental duration.
5. What is included in the rental rate?
Our rental rates include the vehicle, standard insurance coverage, and a full charge at pickup. Additional services, such as GPS navigation or child seats, are available for an extra fee.
6. How do I charge the EV during my rental period?
Our EVs come with charging cables compatible with standard charging stations. You can locate nearby charging stations using various mobile apps or our website’s resources.
7. Are there mileage limits on the rental?
We offer both unlimited and limited mileage options. Please review your rental agreement for specific details.
8. What should I do in case of an accident or breakdown?
In the event of an accident or breakdown, contact our 24/7 support line at +60 11-8888 2417 immediately for assistance.
9. Can I extend my rental period?
Yes, extensions are possible based on vehicle availability. Please contact us as soon as possible to arrange an extension.
10. What is your cancellation policy?
Cancellations made at least 48 hours before the scheduled pickup time are eligible for a full refund. Cancellations made less than 48 hours in advance may incur a cancellation fee.
11. Are there any additional fees I should be aware of?
Additional fees may apply for services such as late returns, additional drivers, or special equipment. All potential fees are outlined in your rental agreement.
12. How do I return the EV at the end of the rental period?
Return the EV to the designated Wattz Mobility location specified in your rental agreement. Ensure the vehicle is in the same condition as when rented, with a sufficient charge for the next user.
13. Do you offer chauffeur services?
Yes, we provide professional chauffeur services for an additional fee. Please select this option during the booking process.
14. How can I contact customer support?
You can reach our customer support team 24/7 at +60 11-8888 2417 or via email at contactus@wattz.my.